Refund & Return Policy

90-Day Money-Back Guarantee

We want you to have enough time to properly try GORELIT. That's why your purchase is covered by our 90-day money-back guarantee.

You have 90 days from the date your order is delivered to request a return.

The product may be opened and used during the 90-day trial period. However, it must be returned in reasonable condition and must not be intentionally damaged, excessively damaged, altered, or misused.

To request a return, contact us at support@gorelit.com with your order number.

If your return is approved, we'll provide instructions on how and where to send your package. Items returned without contacting us first may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived defective, damaged, or incorrect.

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages that cannot be tracked.

Original shipping charges, if any, are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us at support@gorelit.com as soon as possible.

Please include your order number and, where possible, photos or video showing the issue so we can evaluate it and resolve the problem.

If the issue is confirmed, we will provide an appropriate replacement or refund at no additional cost to you.

Exceptions

Returns may be refused if the product has been intentionally damaged, significantly altered, misused, or returned incomplete.

Gift cards and other